1. Introduction

Welcome to Payvora P2P.

Payvora P2P ("Payvora", "we", "our", or "us") operates the Payvora P2P website and related services, including the Partner Panel and associated account functionality.

This Privacy Policy explains how we collect, use, process, store, protect, and disclose information when you visit our website, create an account, access the Partner Panel, communicate with our support team, or use our services.

By using the Payvora P2P website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how you use our website and services, we may collect the following categories of information.

2.1 Account Information

When you register or use a Payvora P2P account, we may collect:

• Email address
• Mobile number
• Agent ID
• Login and account information
• Transaction PIN
• Profile information provided by you

Passwords and authentication credentials are protected using appropriate security measures.

2.2 Security and Authentication Information

To protect accounts and prevent unauthorized access, we may collect:

• Login activity
• Authentication events
• IP address
• Device information
• Browser information
• Session information
• Security and access logs
• Two-factor authentication information

2.3 Payment and Transaction Information

When you use transaction-related features, we may collect information necessary to process and maintain transaction records, including:

• Transaction ID / TXID
• Transaction amount
• Payment references
• Transaction status
• Payin transaction records
• Payout transaction records
• Deposit records
• Balance and account activity
• Bank account details added by the user
• UPI IDs or other payment identifiers

Payvora does not request or intentionally store sensitive banking credentials such as UPI PINs, ATM PINs, card PINs, CVVs, or online banking passwords.

2.4 Verification Information

Where account verification or KYC is required, we may collect information necessary to verify the account or identity of the user.

The information collected may depend on the applicable verification requirements and services being used.

2.5 Communication and Support Information

When you contact our official support team or communicate with Payvora, we may receive:

• Contact details
• Messages and communications
• Screenshots
• Transaction-related information
• Information provided to help resolve an issue

This information may be used to provide customer support, technical assistance, and transaction-related assistance.

2.6 Automatically Collected Information

When you access our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Website activity
• Pages visited
• Date and time of access
• Session information
• Error and diagnostic information
• Security and access logs

3. How We Use Information

We may use collected information to:

• Create and manage user accounts
• Provide Partner Panel access
• Manage Agent IDs
• Authenticate users
• Provide account security
• Process and maintain transaction records
• Manage Payin and Payout transactions
• Maintain transaction history
• Manage deposits, balances, and applicable limits
• Provide customer and technical support
• Investigate transaction disputes
• Detect fraud, abuse, or unauthorized activity
• Protect the security of the website and services
• Improve website performance and user experience
• Send important service-related communications
• Maintain business and accounting records
• Comply with applicable legal requirements

4. How We Share Information

We do not sell personal information simply for advertising purposes.

Information may be shared where reasonably necessary with:

• Service providers
• Hosting and infrastructure providers
• Security and authentication providers
• Technical service providers
• Payment or transaction service providers where applicable
• Professional advisers where necessary
• Law enforcement or government authorities where legally required
• Parties involved in preventing fraud, abuse, or security incidents

We aim to share only information that is reasonably necessary for the relevant purpose.

5. Third-Party Services

The Payvora P2P website may use third-party services for functions such as hosting, infrastructure, authentication, security, analytics, communication, or other technical services.

Where third-party services are used, those providers may process information according to their own privacy policies and terms.

Payvora is not responsible for the privacy practices of third-party services that operate independently from Payvora.

6. Cookies and Similar Technologies

Payvora P2P may use cookies and similar technologies to support:

• Essential website functionality
• Login and session management
• Security
• User preferences
• Website performance
• Analytics, where applicable

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, disclosure, misuse, alteration, loss, or destruction.

Security measures may include access controls, authentication, secure infrastructure, monitoring, and other appropriate safeguards.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

Users are responsible for keeping their account credentials, transaction PIN, and authentication information confidential.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained for purposes including:

• Providing services
• Maintaining account records
• Maintaining transaction records
• Resolving disputes
• Security and fraud prevention
• Accounting and business records
• Meeting applicable legal or regulatory requirements

The retention period may vary depending on the type of information and the purpose for which it was collected.

9. International Data Processing

Depending on our hosting infrastructure and third-party service providers, information may be processed or stored in countries other than the country in which you are located.

Where applicable, information will be handled in accordance with applicable legal requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, which may include:

• Requesting access to personal information
• Requesting correction of inaccurate information
• Requesting updates to information
• Requesting deletion where legally permitted
• Withdrawing consent where applicable
• Requesting restriction or objecting to certain processing where applicable

Some information may need to be retained where required for legal, security, fraud-prevention, accounting, or transaction-related purposes.

To exercise applicable privacy rights, contact Payvora through the official support or contact channels.

11. Account Security

Users are responsible for protecting their account credentials.

You should:

• Keep your login password confidential
• Never share your transaction PIN
• Keep your Google Authenticator or other authentication method secure
• Never share OTPs or authentication codes
• Use only official Payvora communication channels
• Immediately report suspicious account activity

Payvora will not ask you to disclose your password, transaction PIN, OTP, or Google Authenticator code through unofficial communication channels.

12. Children's Privacy

Payvora P2P services are not intended for individuals who are not legally permitted to use the relevant services under applicable law.

We do not knowingly collect personal information from children for purposes unrelated to providing the applicable service.

13. Third-Party Links and Platforms

The Payvora P2P website may contain links to third-party websites, services, or communication platforms.

For example, users may be directed to official Telegram support for assistance.

Third-party websites and platforms operate independently and have their own privacy policies and terms.

Payvora is not responsible for the privacy practices, security, or content of third-party platforms.

Users should review the applicable privacy policies before providing information to third-party services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, security practices, or applicable requirements.

When changes are made, the updated Privacy Policy will be published on this page and the "Last Updated" date will be revised where appropriate.

We encourage users to review this page periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact Payvora through our official channels.

Website

https://payvorap2p.com/

Official Telegram Support

@Payvoraofficial